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Customer Service

Ordering

Our individual designs and multi-design collections are available on our website 24 hours a day, 7 days a week.

There are two ways to purchase entire collections (CDs): By downloading to your computer, or by USPS Mailing of CD(s). Downloading is available immediately after your transaction is completed until 30 days after your purchase. For mailing services, our office working hours are: 9:00 AM to 5:00 PM (Eastern Time) Monday to Friday.

Mailing services are not available for Individual designs; they can ONLY be downloaded, since they are part of an entire CD collection.

Shipping

Currently we offer flat rate shipping of $10.00 to U.S, Canada, UK, Australia and other major countries. Standard domestic delivery usually takes 5-8 business days, but may take up to 10 business days from the shipped date, excluding weekends and holidays.

We also ship worldwide to limited countries. If you have trouble completing your purchase due to the shipping destination, please contact us via email at contact@momodini.com.

We are not able to reship packages that are returned to us by the shipping carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.

Payment

We gladly accept Visa, MasterCard, Discover, and American Express

Returns & Exchanges

All downloads are FINAL SALE and cannot be returned for exchange, credit, or refunds.

If you accidentally purchse the same product twice, please contact us and we will give you a refund or a store credit.